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Privacy Policy

Oven Legends Ltd | Last updated: 2 September 2026

In short: we use personal information to answer enquiries, arrange and provide cleaning services, manage our customer relationship, operate this website and meet our legal duties. We do not sell personal information.


  1. Who We Are

    Oven Legends Ltd ("Oven Legends", "we", "us" or "our") provides oven, hob, extractor, range cooker, AGA, combination oven, BBQ and related appliance-cleaning services in Sevenoaks and surrounding areas of Kent. For the personal information described in this policy, Oven Legends Ltd is normally the data controller.

    Address: 65 Westerham Road, Riverhead, Sevenoaks, TN13 2QB, United Kingdom

    Email: info@ovenlegends.co.uk | Telephone: 01732 387007 or 07775 501797

  2. When This Policy Applies

    This policy explains what happens to personal information when you browse ovenlegends.co.uk, submit the website enquiry form, contact us by telephone or email, request a quotation, make or change a booking, receive a service, provide feedback, or deal with us as a supplier or business contact. A third-party website reached through a link from our site will have its own privacy information.

  1. Information We May Collect

    • Contact details, such as your name, email address, telephone number and service address.
    • Enquiry and booking details, including your requested service, appliance type, preferred date, access instructions and messages you send us.
    • Customer and transaction records, such as quotations, appointments, invoices, payments due, payment status, complaints and service history. We do not need to retain full payment-card details when a payment provider processes a card payment.
    • Images or other information you choose to send about an appliance, and before-and-after photographs where you have agreed that we may take or use them.
    • Website and device information, such as IP address, browser type, pages viewed, referral source, cookie choices and security logs, where collected by our site or its service providers.
    • Feedback, reviews and public interactions with our social-media pages.
    • Supplier and business-contact details where relevant to running Oven Legends.

    Please avoid sending health information or other sensitive personal information unless it is genuinely needed, for example to explain an accessibility or safety requirement for a visit.

  2. How We Collect It

    We usually receive information directly from you through our enquiry form, telephone calls, emails, bookings and conversations during a visit. We may also receive limited information from someone booking on your behalf, a referral partner, a payment or communications provider, a review or social-media platform, and the technical services that keep our website available and secure. Our contact page also displays a Google map; Google may receive device or usage information when that map loads or when you interact with it.

  1. Why We Use Personal Information

    Answer enquiries, prepare quotations and arrange bookings

    Information used: Contact, enquiry, appliance and address details.

    Lawful basis: Steps requested before a contract; legitimate interests in responding to business enquiries.


    Provide, manage and follow up our services

    Information used: Booking, address, access, service and payment-status records.

    Lawful basis: Performance of a contract; legitimate interests in customer service.


    Take payment, issue invoices and keep financial records

    Information used: Contact, invoice, transaction and payment-status details.

    Lawful basis: Performance of a contract; legal obligation.


    Send service reminders or related customer communications

    Information used: Contact and service-history details.

    Lawful basis: Legitimate interests, where your interests and rights do not override ours; consent where required.


    Send optional promotional messages

    Information used: Contact details and marketing preferences.

    Lawful basis: Consent, or another basis permitted by direct-marketing law.


    Operate, protect and improve our website and business

    Information used: Website, device, security, enquiry and feedback data.

    Lawful basis: Legitimate interests in security, administration, service quality and measuring performance; consent for non-essential cookies where required.


    Manage disputes, complaints, safety and legal claims

    Information used: Relevant communications, job records, photographs and transaction details.

    Lawful basis: Legal obligation; legitimate interests in protecting rights and resolving issues.

    Where we rely on legitimate interests, we consider whether the use is necessary and whether your rights outweigh our business need. You may object to such use as explained below.

  1. Cookies and Similar Technologies

    Our website may use essential cookies to provide core functions, remember privacy choices and help protect forms from misuse. With your permission, it may also use analytics or other non-essential technologies to understand site use or support embedded content. You can use the cookie banner or your browser controls to reject or remove non-essential cookies. Rejecting them should not prevent the basic website from working, although some embedded features may be unavailable. The cookie banner should identify the cookies currently in use, their providers, purposes and lifetimes.

  2. Who Receives Personal Information

    We disclose only what is reasonably necessary. Recipients may include:

    • Website hosting, maintenance, email, telephone, scheduling, cloud-storage and IT-security providers;
    • Payment processors, banks, bookkeepers, accountants and professional advisers;
    • Employees, technicians or carefully selected subcontractors who need the information to deliver or support a service;
    • Mapping, analytics, review and social-media providers when their features are used; and
    • Insurers, regulators, courts, law-enforcement bodies or other parties where disclosure is required by law or needed to establish, exercise or defend legal rights.

    We do not sell or rent personal information to data brokers or advertisers.

  3. International Transfers

    Some technology providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we use an applicable adequacy regulation, approved contractual protections such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism. You may contact us for more information about safeguards relevant to your information.

  1. How Long We Keep Information

    We keep personal information only for as long as it is needed for the purpose collected, including customer service, accounting, tax, insurance and legal-claim requirements. As a working schedule, we generally retain enquiry records that do not become bookings for up to 12 months; routine customer and service records for up to 6 years after the last relevant transaction; financial records for the period required by law; marketing preferences until you opt out, followed by a minimal suppression record; and technical logs for the shortest period reasonably needed for security and site administration. A longer period may apply where a dispute, legal hold, safeguarding issue or regulatory duty requires it. We delete or anonymise information when it is no longer required.

  2. Security

    We use proportionate organisational and technical measures intended to protect personal information against accidental loss, misuse, alteration, unauthorised access or disclosure. Access is limited to people and providers who need the information for their work. No internet or storage system can be guaranteed completely secure, so please do not send unnecessary confidential information through an ordinary email or website form.

  3. Your Data-Protection Rights

    Depending on the circumstances, you may have the right to:

    • Ask for a copy of your personal information;
    • Ask us to correct inaccurate or incomplete information;
    • Ask us to erase information or restrict how it is used;
    • Object to processing based on legitimate interests or to direct marketing;
    • Receive certain information in a portable format;
    • Withdraw consent at any time where consent is the basis for use; and
    • Complain to the Information Commissioner's Office (ICO).

    These rights are not absolute, and an exemption may apply. We may ask for information to verify your identity before acting on a request. To exercise a right, email info@ovenlegends.co.uk or write to the address in section 1.

YOUR RIGHT TO OBJECT

You may object at any time to our use of your personal information for direct marketing. You may also object where we rely on legitimate interests; we will stop unless we can show compelling legitimate grounds to continue or the information is needed for legal claims.


  1. Complaints

    Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office. The ICO can be contacted through ico.org.uk/make-a-complaint or by telephone on 0303 123 1113.

  2. Children

    Our services and website are not directed at children, and we do not knowingly seek personal information from them. If you believe a child has provided information to us without appropriate involvement from a parent or guardian, please contact us.

  3. Changes to This Policy

    We may update this policy when our services, suppliers or legal duties change. The latest version will appear on our website with a revised 'last updated' date. If a change materially affects how we use information already collected, we will take reasonable steps to bring it to the attention of affected people.