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Oven Legends | Terms & Conditions

  1. Pricing

    • Any quotation provided by Oven Legends is based on the information and requirements supplied by the Client at the time the quotation is issued.
    • If the scope of work, condition of the appliance, or the Client’s requirements change, Oven Legends reserves the right to revise the original price accordingly.

  2. Access to the Property

    • The Client must ensure that a suitable supply of electricity and running water is available at the property for the duration of the cleaning service. If either is unavailable and this prevents the work from being completed, the appointment may be treated as cancelled.
    • It is the Client’s responsibility to ensure that our cleaning operative can gain access to the property at the agreed appointment time. Where keys are supplied, they must operate all necessary locks normally and without requiring specialist knowledge, unusual procedures, or excessive effort. If access cannot be obtained, a non-refundable charge of £50 may apply.
    • If an AGA or similar heat-retaining oven is being cleaned, it must be switched off or reduced to its lowest heat setting from the previous day. This is necessary to allow the appliance to cool sufficiently for our operative to work safely.

  3. Payment and Cancellations

    • Unless alternative arrangements have been agreed in writing beforehand, payment is due immediately upon completion of the cleaning service. The Client must settle the outstanding amount before the cleaning operative leaves the property.
    • If an appointment needs to be cancelled, the Client must provide reasonable notice before the scheduled appointment. Where insufficient notice is given, Oven Legends reserves the right to charge the full price of the booked service.
    • Oven Legends may need to cancel, postpone, or rearrange an appointment if the assigned cleaning operative or team is affected by an accident, emergency, illness, or other unforeseen circumstances beyond our reasonable control.

  1. Complaints, Claims and Damage

    • Requests for refunds will not normally be accepted once the agreed cleaning service has been completed.
    • The service will be considered completed to the Client’s satisfaction unless Oven Legends receives written notification of a problem within 24 hours of completion. Any complaint should clearly explain the issue concerned. We will investigate the matter and make reasonable efforts to reach an appropriate resolution.
    • Where the Client disputes the standard of cleaning, Oven Legends must be given a reasonable opportunity to return to the property, inspect the affected area or appliance, and carry out any necessary remedial cleaning before the Client appoints another company or individual to perform the work.
    • If an item is damaged and it is established that Oven Legends was responsible for the damage, we will first seek to repair the item at our expense. Where repair is not reasonably possible, we may provide compensation based on the item’s current value, taking into account its age and condition, towards a comparable replacement.
    • Our cleaning operatives take reasonable care when working in a Client’s property. However, accidental breakages can occasionally occur. Where replacement is appropriate, we will make reasonable efforts to source an equivalent item, although an identical replacement cannot be guaranteed.
    • Oven Legends cannot accept responsibility for damage, staining, burning, deterioration, spill marks, discolouration, or other defects that existed before the cleaning service commenced. We also cannot guarantee the complete removal of stains, deposits, or marks that cannot reasonably be removed using recognised professional cleaning techniques.
    • Work carried out by Oven Legends is covered by appropriate Public Liability Insurance, subject to the terms, conditions, limitations, and exclusions of the relevant insurance policy.
    • We aim to clean every appliance to a high professional standard. However, results can vary depending on the appliance’s age, condition, previous maintenance, and the length of time since it was last professionally cleaned. Oven Legends cannot guarantee the removal of heavily ingrained carbon, grease, staining, or other deposits where these cannot reasonably be removed using appropriate professional cleaning products and methods.

      • Questions About These Terms

      If you have any questions regarding these Terms & Conditions, please contact Oven Legends at info@ovenlegends.co.uk.